What is Mala Telecoms Cost Management?

Telecoms Cost Management (TCM)

The operational environment requires organisations to control and reduce costs, manage suppliers and enable personnel to concentrate on core business issues; Mala TCM will deliver:

  • Hierarchical reporting and chargeback administration
  • Improved efficiency of telephony and data telecommunications systems
  • A complete order to bill lifecycle management process
  • Independent verification of supplier services
  • Data administration support for Moves, Adds and Changes (MAC’s)

Our experience has shown that, with our support, clients have benefited from savings of between five and twenty percent. The potential for saving will depend on the maturity of the organisation and the administration of telecommunications.

What is Telecoms Cost Management ?

TCM helps you take control of your Telecoms expenditure by:-

  • Identifying and resolving your immediate billing and administration issues
  • Providing a single point of information for billing queries
  • Implementing a permanent solution for you
  • Providing a bridge between you and your telecoms suppliers
  • Speaking the same language as your telecoms supplier and taking control of the issues
  • Providing you with a range of solutions

At Mala - We get it right and keep it right

This saves you time and takes away the burden of you having to manage your bills and telecoms inventory from all your telecoms suppliers. Is this your organisation
Look how it is done today:-

  • with your people in Accounts
  • an administrator checking the bills and coding them to the right department
  • chasing your suppliers for missing bills
  • querying items on the bills you don't understand
  • your time spent chasing the "billing problems"

Imagine how you could use the time saved more effectively.

We improve relationships with your suppliers by helping them improve customer satisfaction and reducing the time spent on dealing with enquiries.

Our clients stay with us because we bring value to their business. More than 90% building long term ongoing relationships with Mala

Why should I be interested in TCM ?

Ask yourself these 10 key questions

  • Do you need to reduce your telecoms costs?
  • Do you need to get greater control of your telecoms expenditure?
  • Is managing your telecoms suppliers impacting your core business?
  • Are you paying for services that are not being used?
  • Have all orders been implemented and are they being billed correctly?
  • Have any of your invoices been duplicated?
  • Are you paying for services that have been terminated?
  • Could you reduce your paperwork or automate your telecoms admin process?
  • Could you increase your telecoms administration productivity?
  • Would you like an accurate telecoms inventory?

If you answered yes to any of these questions, then you should be interested!

Many companies recognise the importance of taking control of their telecoms service costs and establishing an accurate inventory. They know that gaining control is only the first step. It is all too easy to achieve some quick savings but then fail to capitalise on them and keep control of their telecoms costs in the long term.

TCM will help if you have any of the following :-

  • Multiple sites
  • Centralised billing
  • Large telecoms bills
  • Tight cost control objectives
  • Cost take out as a 'business as usual' culture
  • Low ratios of IT staff to other staff and less focus on telecoms
  • A focus on IT performance and network infrastructure rather than administration and billing
  • Not enough resource to provide the service and do the administration
  • Low confidence in the bills supplied by your telecom supplier

The symptoms of your problem include bills on your desk awaiting answers from suppliers because:-

  • Items were included that should not have been
  • There were items that you didn't understand and are waiting explanations
  • Items on wrong bills
  • Wrong cost centre
How does it work ?

Telecoms Cost Management works for you, helping to sort problems and solve issues:

  • Independently manage your telecoms inventory for you
  • Provide good housekeeping systems to give you visibility of where your services are located and what they do
  • Help you get the best value for money from your telecoms suppliers

This will:

  • enable you to concentrate on your core business
  • provide ongoing support throughout the whole year. It will be like having your own expert and virtual team to resolve your billing issues for you

We'll analyse all your bills and identify all the savings, not just the large ones. (One of our customers said recently that finding a £25 error on a multi million pound bill shows our attention to detail)