What is Telecoms Cost Management ?

TCM helps you take control of your Telecoms expenditure by:-

  • Identifying and resolving your immediate billing and administration issues
  • Providing a single point of information for billing queries
  • Implementing a permanent solution for you
  • Providing a bridge between you and your telecoms suppliers
  • Speaking the same language as your telecoms supplier and taking control of the issues
  • Providing you with a range of solutions

At Mala - We get it right and keep it right

This saves you time and takes away the burden of you having to manage your bills and telecoms inventory from all your telecoms suppliers. Is this your organisation
Look how it is done today:-

  • with your people in Accounts
  • an administrator checking the bills and coding them to the right department
  • chasing your suppliers for missing bills
  • querying items on the bills you don't understand
  • your time spent chasing the "billing problems" Group of people

Imagine how you could use the time saved more effectively.

We improve relationships with your suppliers by helping them improve customer satisfaction and reducing the time spent on dealing with enquiries.

Our clients stay with us because we bring value to their business. More than 90% building long term ongoing relationships with Mala

Why do organisations need to consider TCM and what benefits can be expected from a managed service?
Why do I need it? >>

What processes are covered by a TCM service, how does it affect me?
How does it work? >>
Brief details of the main malaTCM services and company information are available in our brochure (.pdf)
Literature >>

Useful software and extensions for site visitors and current clients
Downloads >>
Investors in People LogoMala Communications awarded 'Investors in People' status.
Investors in People >>

Mala Communications article on telecom's accountability and audits
Accountability >>
We do the work so you don't have to!