Mala Xtract®

Xtract LogoInventory and analysis managed service. We provide reports and data to allow thorough understanding of the entire communications provision. We do the work so you don't have to. There are typically three phases that occur during the implementation of a TCM solution:

Phase 1 - Inventory Creation

  1. Create an accurate inventory
  2. Confirm accuracy of bills
  3. Removal of duplicate bills
  4. Bill reconciliation against inventory
"A total TCM Managed Service, with many additional services tailored to your needs "

Mala Xtract ®

 Phase 2 - Telecommunications Administration

  1. Understand which services are provided at each location
  2. Speedy resolution of issues
  3. Track spend
  4. Automate processes

Phase 3 - Business Intelligence

  1. Cost optimisation
  2. Cost and usage trending
  3. Highlight cost misuse
  4. Recommend cost savings
  5. Highlight abuse Phone Handset
  6. Holistic view of all services (voice, data, mobile) viewable on a single database
  7. Create support data for network optimisation
  8. Organisational cost breakdown to reflect hierarchy
  9. Validation of discount schemes

Contact us to find out more and book an appointment with one of our expert solution managers >>

Why do organisations need to consider TCM and what benefits can be expected from a managed service?
Why do I need it? >>

What processes are covered by a TCM service, how does it affect me?
How does it work? >>
Brief details of the main malaTCM services and company information are available in our brochure (.pdf)
Literature >>

Useful software and extensions for site visitors and current clients
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Investors in People LogoMala Communications awarded 'Investors in People' status.
Investors in People >>

Mala Communications article on telecom's accountability and audits
Accountability >>
We do the work so you don't have to!