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Testimonials

A selection of testimonials from some of our current and past clients.

Mala Communications has not only saved us a considerable amount of time in understanding our telecoms costs but have also helped Carillion to substantially reduce expenditure and put us in control of our telecoms budget .  Their in-depth analysis has put us firmly in the driving seat and enabled us to manage our services more accurately and efficiently, and most importantly, cost-effectively.  The information is always supplied in a format that is easy to understand and suits the way we work.  The clear presentation of the costs and issues has increased our understanding and enabled us to make more informed business decisions.

Steve Floyd
Group Telecommunications Manager

On our “second anniversary” I thought it would be opportune to comment on how useful the MALA service has been to Debenhams.

The Xtract analysis of the BT One Bill has proved invaluable in policing our telephone service costs. The most beneficial element is the management summary that brings the headline issues to my attention without the need for internal resources to make sense of the huge amount of information. We can now feed data directly into our ledger systems without the need to manually key.

The overall call usage data has enabled decisions on using alternative carriers to be made on real data, rather than to take on trust the predicted savings provide by these suppliers. Debenhams now know more about our BT billing details than the BT Sales team, enabling a very effective negotiating position.

The inventory audit exercise has identified considerable savings, which the Mala team have pursued BT to deliver. I look forward to seeing what new benefits we can derive from working together in the future.

Geoff Edwards
Network Services Manager

We have found that using Mala to process our "BT Onebill" is a good way to quickly identify redundant lines and equipment and build an accurate inventory.

Using Mala to process the 'BT Onebill' has proved to be a good decision for SIS.  Mala's analysis allowed us to have a much better understanding of SIS' call spend than the BT Account team could hope to put together and this proved very valuable when negotiating a Customer Commitment rate.

Taking Mala's advice to change to monthly billing has made it much easier to track telecoms expenditure and therefore made budgeting more straight-forward.

Mala's knowledge of BT's billing processes is excellent and this has allowed SIS to make substantial recoveries.  Experience has taught me that even when you get the account straight, something as simple as a cease & re-provide will be enough for BT to undo your good work.  Using Mala to check the bills ensures that lines remain on monthly billing, you must stay vigilant as the BT default is quarterly.

Mala's reports clearly identify un-used lines and maintenance charges for equipment that you may have forgotton about.

We have found Mala's billing service to be very cost effective, importantly you get to work with a team of very able highly committed and customer focused people that actually enjoy processing Telco bills.

Mick McNulty
Telecoms Manager

WS Atkins asked Mala Communications to assist us with the billing from our service provider. As a large, diverse and complicated company we needed the dedication and professionalism that Mala Communications could provide in order to determine what services we had historically purchased and to check that our service provider was providing the services requested. Mala Communications assisted WS Atkins to achieve the following results on our account.

Throughout the close working relationship WS Atkins has built with Mala Communications we have found them to be thoroughly professional in their approach to their work. They have provided regular reports on our bills which are always clear and concise and they have followed up their reports with regular monthly meetings to discuss their findings. In short, Mala Communications have exceeded our expectations in all areas where we have asked them to work with us.

Greg Ruddick
Telecoms Manager

I would like to congratulate you and your team for the excellent service offered by Mala Communications over the past two years and in particular with the recent 'drive' to consolidate our various accounts.

Your team offer great and prompt advice to whatever we have requested. I look forward to our continued relationship.

Colin Webb
Estates Manager

Sorry you have had to wait so long for this testimonial, I have been busy investigating areas of concern highlighted by your company! I am more than happy to tell your potential customers of the highly professional service you provide.

Working with Mala has always been a painless process, provided by very friendly, professional people who are willing and able to give me exactly what I want and not what they want to give me.

It is my experience that Mala not only promise to deliver but they deliver the promise time and time again.

Jo Wiggins
Communications Support Officer

Mala Communications provided Point to Point with a better understanding of our cost base and therefore a better budgeting capability.

Additional client comments

"They reduce the cost of their clients telecoms spend and give them piece of mind that someone is managing this expenditure on their behalf. Paul Fegan runs Mala and brings his many years of experience to the process of saving his customers money.” (June 26, 2004)

"Very professional service with excellent analysis and management of billing that drives out supplier errors and overcharges.” (October 28, 2005)

"Paul is extremely diligent, hard-working and professional. He has maintained focus on core capabilities. Mala provides a valuable analytical and advice service to support clients (large and small) in managing their telecoms resources and expenditure more efficiently and profitably.” (October 28, 2005)

“I have know Paul and his company for quite a few years now. Both he and I are members of the Communications Management Association (formerly the TMA) and Paul was responsible for setting up the CMA's Billing specialist interest group. I have no problem at all in endorsing Paul and his company.” (October 28, 2005)