nhs lothian
“We continue to be extremely happy with the quality of service provided by Mala Communications. Their monthly reporting delivers all of our expectations and their guidance regarding all issues highlighted has proved to be extremely valuable; we certainly have received good value for money as a result of our contract with them.”
Alan Hush
Head of Communications, NHS Lothian
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The issue
With multiple accounts held with numerous suppliers, bill accuracy was in question and there was a need to ensure NHS Lothian was being correctly charged for services used. Preparations were underway to novate all fixed line services to a single supplier and cost allocation models were unable to efficiently verify proper use of services across the voice telecoms estate.
The Mala solution
We created a single, detailed inventory illustrating all of the current expenditure for NHS Lothian’s voice telecoms estate. This ensured a clear and up to date representation of all systems and installations across the organisation, assisting with both cost reduction and planning for future telecoms initiatives.
Furthermore, monthly management reports provide NHS Lothian with an outline of spending patterns and cost analysis in both top level and in-depth formats, allowing them to monitor and manage their telecoms usage and identify any gaps or potential developments in their service provision.
Results
- Detailed management reports enabled NHS Lothian to plan their fixed-line service novation
- Reducing the number of suppliers involved in fixed-line delivery has permitted economies of scale to be reflected in contract negotiations and reduced billing complexity
- Consolidation of multiple accounts onto single service provider bills has allowed NHS Lothian to take greater control of invoicing
- Billing analysis has facilitated a reduction in the level of telecoms misuse across the organisation
