milton keynes council
“Mala has provided us with a core component of the methodical and disciplined approach to our drive for improved financial management of our telecommunications costs. Taken together with other works and our technical changes we are now seeing significant cost reductions and service improvements implemented across a large, decentralised and complex telecommunications.”
Steven Jewell
Head of IT and e-Government, Milton Keynes Council
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The issue
Charged with keeping control of telecoms cost in an environment where council budgets were under significant pressure and with no up-to-date inventory of services, much of the documentation still in paper format and lack of clarity regarding supplier discount schemes, Milton Keynes Council was unsure if they were being charged accurately for the services they were using.
The Mala solution
Initially a 3 month trial, we created an inventory and compared this against legacy records to ensure bills accurately reflected the products and services currently in use. This single view enabled service usage and associated charges to be allocated to the appropriate cost centres where previously there had been either incorrect or no charge back information.
All BT paper bills for voice and data were consolidated onto the appropriate BT OneBill and lines were analysed to identify services that were no longer in use or had previously been cancelled but were being still charged for.
Results
- Creation of a detailed spend profile for every department, with inventory items now being accurately represented and readily analysed for detailed customer insight
- A reduction in the number of bills being processed saving both time and money
- Overall telecoms budgets now under greater control and cost reduction targets almost met through cessation of unused lines, identification of any telecoms misuse, accurate chargeback to cost centres and collection of refunds
