debenhams
“We are constantly being asked to take on more projects and manage more services. It is reassuring to know that Mala are there, not only to manage our inventory, bills and costs, but to provide us with the answers to many of the telecoms questions being raised by management.”
Paul Munday
Network Services Manager, Debenhams
more case studies
The issue
With telecoms costs rising for no determinate reason, Debenhams’ small telecoms team found it difficult to cross-reference telecoms bills against the inventory captured on multiple spreadsheets. Unsure if all discounts had been implemented, the team wanted to clarify this as well as confirm that all existing lines were being utilised.
The Mala solution
The creation of an inventory of all phone lines enabled reconciliation of supplier bills, providing Debenhams with full spend analysis and highlighting any internal misuse. All lines were analysed to identify those no longer required or those that should have been removed from bills. Consolidation of paper bills into electronic formats enabled them to be checked automatically for accuracy. The appropriate cost centre and charge back information was assigned and files were produced to enable input into the Debenhams’ payment system.
Results
- By undertaking the day-to-day administration of all telecoms bills, Mala enabled the team to focus on service delivery and reduced direct costs
- Cessation of unused lines and automation of the billing process reduced costs and improved efficiencies
- Addressing general remedial issues including missing discounts and incorrect billing periods
